东莞棋牌

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                    1. 快速导航×

                      一、什么是六西格玛管理


                      LIUXIGEMAYECHENGSix SigmaHE6 Sigma,SHIYIZHONGGUANLICELVE,ZHUYAOQINGXIANGYUPINZHIGUANLI,YOUMOTUOLUOLA1986NIANTICHU。ZHEIZHONGCELVEQIANGDIAOZHIDINGJIGAODEMUBIAO、SHOUJISHUJUYIJIFENXIJIEGUO,TONGGUOZHEIXIELAIJIANSHAOCHANPINHEFUWUDEQUEXIAN。LIUXIGEMABEIHOUDEYUANLIJIUSHIRUGUONIJIANCEDAONIDEXIANGMUZHONGYOUDUOSHAOQUEXIAN,NIJIUKEYIZHAOCHURUHEXITONGDIJIANSHAOQUEXIAN,SHINIDEXIANGMUJINLIANGWANMEIDEFANGFA。YIGEQIYEYAOXIANGDADAOLIUXIGEMABIAOZHUN,NEIMETADECHUCUOLVBUNENGCHAOGUOBAIWANFENZHI3.4。


                      1-19111Q1195WC.jpg


                      LIUXIGEMAGUANLIBAOKUOLIANGGEGUOCHENG:LIUXIGEMADMAICHELIUXIGEMADMADV,TAMENSHIZHENGGEGUOCHENGZHONGLIANGGEZHUYAODEBUZHOU。LIUXIGEMADMAICSHIDUIDANGQIANDIYULIUXIGEMAGUIGEDEXIANGMUJINXINGDINGYI、DULIANG、FENXI、GAISHANYIJIKONGZHIDEGUOCHENG。LIUXIGEMADMADVZESHIDUISHITUDADAOLIUXIGEMA(6 Sigma)ZHILIANGDEXINCHANPINHUOXIANGMUJINXINGDINGYI、DULIANG、FENXI、SHEJIHEYANZHENGDEGUOCHENG。SUOYOUDELIUXIGEMAXIANGMUSHIYOULIUXIGEMALVDAIHUOLIUXIGEMAHEIDAIZHIXINGDE,RANHOUYOULIUXIGEMAHEIDAIDASHIJIANDU。


                      二、六西格玛咨询对企业产生什么作用和效益


                      1、作用:

                      ①6西格玛管理方式是一整套改善流程的工具

                      TONGGUOSHANGSHUWOMENYIJINGLEJIELEYEWULIUCHENGGUANLIDEZHONGYAOXING。ERTABUJINJINZUOWEICHIZI,BANGZHUQIYECELIANGHELIANGHUAGUANLISHUIPINGGAODI,TONGYANGZHONGYAODESHIQIYENENGGOUTONGGUO6XIGEMAJIEGOUYANJINDEGONGJUFANGFALAIDUICUNZAIDELIUCHENGGUANLIWENTIJINXINGSHULI,GAISHANSHENZHIWANQUANZHONGXINZAIZAO。


                      东莞棋牌6XIGEMAFANGFATIXIFENWEIDMAICHEDFSSLIANGZHONG。DMAICZUICHANGBEIYONGYUDUIQIYEXIANYOULIUCHENGDESHULIHEGAISHAN。ERDFSSZEZHUYAOYONGYUQIYEXINCHANPINHEFUWULIUCHENGDESHEJI,YIJIJIULIUCHENGDEZAIZAODENGGONGZUO。ZAIDMAIC(DINGYI,CELIANG,FENXI,GAIJINHEKONGZHI)HEDFSS(6XIGEMALIUCHENGSHEJI)ZHONGDEMEIGEJIEDUAN,6XIGEMADOUYOUYIZHENGTAOXITONGKEXUEHEJINGGUOQIYECHENGGONGSHIJIANDEGONGJUHEFANGFA。ZHENGSHITONGGUOZHEIXIEKEXUE、YOUXIAODELIANGHUAGONGJUHEFANGFALAIFENXIQIYEYEWULIUCHENGZHONGCUNZAIDEGUANJIANYINSU,BINGTONGGUODUIZUIGUANJIANYINSUDEGAIJINCONGERDADAOTUPOXINGHUODECHANPINZHILIANGYUKEHUMANYIDUTIGAODEXIAOGUO。TONGGUOYOUXIAOXUNHUANGAIJINDEFANGSHI,ZHUYIJIANGYEWULIUCHENGZHONGDEGUANJIANYINSUJINXINGGAISHAN,CONGERBUDUANDITIGAOQIYEDECHANPINZHILIANGHEFUWUZHILIANG。


                      东莞棋牌RUGUOCAIYONGMUTONGYUANLIJIESHIJIUSHI,TONGGUO6XIGEMAQINGCHUZHUNQUEDIZHAODAOYINGXIANGQIYEJINGYINGGUANLIDEZUIZHONGYAODEDUANBAN,BINGQIEJIANGZHEIKUAIDUANBANZENGGAO,RANHOUZAIXUNZHAOXIAYIKUAIZUIZHONGYAODEDUANBAN,XUNHUANFANFU,BUDUANDIDUIQIYEJINGYINGGUANLIDEMUTONGJINXINGXIUBU,JIANGBUTONGSHIQIZUIDUANDEBANZENGGAOLAIBANGZHUQIYESHISHIZAIZAITISHENGZHIXINGLIHEJINGZHENGLI。

                      ②6西格玛管理方式是一只卓越管理的指南针

                      MEIYOULEMUBIAOHEFANGXIANG,QIYEBIRANTINGZHIBUQIAN。JIANERYANZHI,6XIGEMAZHIDESHIQIYEZAICHANPINSHEJI、ZHIZAOHETIGONGFUWUDEGUOCHENGZHONG,MEIBAIWANCIJIHUIZHONGYUNXUFASHENGDESHIWUBUNENGCHAOGUO3.4CI。6XIGEMAZHEIYIJINHUWANMEIDEBIAOZHUNYOURUYIZHIZHINANZHEN,WEIJUEDADUOSHUQIYEJINGYINGZHIMINGLEYIGEZHANGQICHIXUGAIJINDEGUANLIMUBIAOHEFANGXIANG。ERZHIYOUYIGEKANDEJIAN,MODEZHE,BINGBEIDUOJIAKUAGUOQIYESHIJIANZHENGMINGCHENGGONGDEGUANLIMUBIAO,CAINENGNINGJUZUZHISHIQI,CAIHUIXINGCHENGQIYEWENDINGDI,QIEERBUSHEDIGUANLITISHENGHEDAILAICHIXUBUDUANDECHENGGONG。


                      DANGQIYEFENFENTICHU:“ZHILIANGZHONGYUTAISHAN,KEHUJIUSHISHANGDI”SHI,RENMENWANGWANGZHINENGLIUYUXINGSHI。YINWEI,TAISHANZHONGLIANGHEQIYEGUANLIZHILIANGWUFAJIANLILIANGHUALIANXI,ERSHANGDIZEGENGJIAPIAOHUXUMIAOLE。


                      东莞棋牌6XIGEMAZIXUNXIANZHUBUTONGDESHI,CHULEZUOWEIZHINANZHENJICHUMINGQUEDEMUBIAOFANGXIANGZHIWAI,TAHAITIGONGLEYIXILIEYANJINXITONGKEXUEDEFANGFA,LAIBANGZHUQIYESHIXIAN:


                      ·YISHISHIWEIYIJUJINXINGKEXUEJUECE;


                      ·HAOZHAOQIYENEIBUQUANYUANCANYU;


                      ·YIKEHUXUQIUWEIDAOXIANGDELIUCHENGGUANLIGAISHAN;


                      东莞棋牌·JIANLIGUANLIGAISHANYUCAIWUZHIBIAODEMIQIELIANXI;


                      ·DUIQIYEWEILAILINGDAORENDEPEIYANG;


                      ·SHUNYINGSHICHANGBIANHUA,BIANGEDONGGUANQIPAI。


                      ③6西格玛管理方式是一把衡量流程能力的尺子


                      东莞棋牌DANGNIANDEWEIERQIZHENGSHITEBIEYUNYONGLEZHEIGETEDIAN。TABA6XIGEMACHENGWEITONGYONGDIANQINEIBUGONGTONGDEYUYAN,BANGZHUQIZAIQUANQIUHUAZHANLVEZHONGGONGCHENGBAZHAI。KEXIANGERZHI,DANGJUYOUCUOZONGFUZADEKUADIQU,KUAWENHUA,DUOZHONGZUBEIJINGDEKUAGUOGONGSIGUANLIRENYUANJUJIZAIYIQITAOLUNWENTISHI,HAIYOUSHENMEBIPAOKAITAMENGEZIBUTONGDEZONGJIAOXINYANGHEFENGSUXIGUANERCAIYONGGONGTONGDEYUYANLAIJIAOLIUHEJIEJUEWENTIGENGJIAZHONGYAOHEGAOXIAODE?


                      BINGQIE,YOUYUJUEDABUFENDEQIYEGUANLISHUIPINGKEYITONGGUOLIUCHENGNENGLIDE6XIGEMAZHILAICELIANG,YINCIGUANLIYEJIUZHENZHENGSHIXIANLECONGMOSHUDAOYISHU,ZAICONGYISHUDAOKEXUEDEZHUANBIAN。KEXUEJIUYIWEIZHERENMENKEYIPUBIANTONGGUOXUEXIHESHIJIANLAIZHANGWO。


                      2、优势分析


                      ①提升企业管理的能力


                      LIUXIGEMAGUANLIYISHUJUHESHISHIWEIQUDONGQI。GUOQU,QIYEDUIGUANLIDELIJIEHEDUIGUANLILILUNDERENSHIGENGDUOTINGLIUZAIKOUTOUSHANGHESHUMIANSHANG,ERLIUXIGEMABAZHEIYIQIEDOUZHUANHUAWEISHIJIYOUXIAODEXINGDONG。LIUXIGEMAGUANLIFACHENGWEIZHUIQIUWANMEIWUXIADEGUANLIFANGSHIDETONGYIYU。


                      东莞棋牌ZHENGRUWEIERQIZAITONGYONGDIANQIGONGSI2000NIANNIANBAOZHONGSUOZHICHUDE:“LIUXIGEMAGUANLISUOCHUANGZAODEGAOPINZHI,YIJINGQIJIBANDIJIANGDILETONGYONGDIANQIGONGSIZAIGUOQUFUZAGUANLILIUCHENGZHONGDELANGFEI,JIANHUALEGUANLILIUCHENG,JIANGDILECAILIAOCHENGBEN。LIUXIGEMAGUANLIDESHISHIYIJINGCHENGWEIJIESHAOHECHENGNUOGAOPINZHICHUANGXINCHANPINDEBIYAOZHANLVEHEBIAOZHIZHIYI。”


                      东莞棋牌LIUXIGEMAGUANLIJIYULEMOTUOLUOLAGONGSIGENGDUODEDONGLIQUZHUIQIUDANGSHIKANSHANGQUJIHUSHIBUKENENGSHIXIANDEMUBIAO。20SHIJI80NIANDAIZAOQIGONGSIDEPINZHIMUBIAOSHIMEI5NIANGAIJIN10BEI,SHISHILIUXIGEMAGUANLIHOUGAIWEIMEI2NIANGAIJIN10BEI,CHUANGZAOLE4NIANGAIJIN100BEIDEQIJI。


                      DUIGUOWAICHENGGONGJINGYANDETONGJIXIANSHI:RUGUOQIYEQUANLISHISHILIUXIGEMAGEXIN,MEINIANKETIGAOYIGEXIGEMASHUIPING,ZHIDAODADAO4.7XIGEMA,WUXUDADEZIBENTOURU。ZHEIQIJIAN,LIRUNLVDETIGAOSHIFENXIANZHU。ERDANGDADAO4.8XIGEMAYIHOU,ZAITIGAO。DADAOZHEIGESHUIPINGHOUXUYAODUIGUOCHENGZHONGXINSHEJI,ZIBENTOURUZENGJIA,DANCISHICHANPIN、FUWUDEJINGZHENGLITIGAO,SHICHANGZHANYOULVYEXIANGYINGTIGAO。


                      ②节约企业运营成本


                      东莞棋牌DUIYUQIYEERYAN,SUOYOUDEBULIANGPINYAOMEBEIFEIQI,YAOMEXUYAOZHONGXINFANGONG,YAOMEZAIKEHUXIANCHANGXUYAOWEIXIU、DIAOHUAN,ZHEIXIEDOUXUYAOHUAFEIQIYECHENGBEN。MEIGUODETONGJIZILIAOBIAOMING,YIGEZHIXING3XIGEMAGUANLIBIAOZHUNDEGONGSIZHIJIEYUZHILIANGWENTIYOUGUANDECHENGBENZHANQIXIAOSHOUSHOURUDE10%~15%。CONGSHISHILIUXIGEMAGUANLIDE1987~1997NIANDE10NIANJIAN,MOTUOLUOLAGONGSIYOUYUSHISHILIUXIGEMAGUANLIJIESHENGXIALAIDECHENGBENLEIJIYIDA140YIMEIYUAN。LIUXIGEMAGUANLIDESHISHI,SHIHUONIWEIERGONGSI1999NIANYINIANJIUJIEYUECHENGBEN6YIMEIYUAN。


                      ③增加顾客价值


                      SHISHILIUXIGEMAZIXUNKEYISHIQIYECONGLEJIEBINGMANZUGUKEXUQIUDAOSHIXIANZUIDALIRUNZHIJIANDEGEGEHUANJIESHIXIANLIANGXINGXUNHUAN:GONGSISHOUXIANLEJIE、ZHANGWOGUKEDEXUQIU,RANHOUTONGGUOCAIYONGLIUXIGEMAGUANLIYUANZEJIANSHAOSUIYIXINGHEJIANGDICHACUOLV,CONGERTIGAOGUKEMANYICHENGDU。


                      TONGYONGDIANQIDEYILIAOSHEBEIBUMENZAIDAORULIUXIGEMAGUANLIZHIHOUCHUANGZAOLEYIZHONGXINDEJISHU,DAILAILEYILIAOJIANCEJISHUGEMING。YIWANGBINGRENZUOYICIQUANSHENJIANCHAXU3FENZHONG,GAIJINHOUQUEZHIXUYAO1FENZHONGLE。YIYUANYEYINCIERTIGAOLESHEBEIDELIYONGLV,JIANGDILEJIANCHACHENGBEN。ZHEIYANG,CHUXIANLELINGGONGSI、YIYUAN、BINGRENSANFANGMIANDOUMANYIDEJIEGUO。


                      ④改进服务水平


                      东莞棋牌SHISHILIUXIGEMAZIXUNBUDANKEYIYONGLAIGAISHANCHANPINPINZHI,ERQIEKEYIYONGLAIGAISHANFUWULIUCHENG,YINCI,DUIGUKEFUWUDESHUIPINGYEDEYIDADATIGAO。


                      TONGYONGDIANQIZHAOMINGBUMENDEYIGELIUXIGEMAGUANLIXIAOZUCHENGGONGDIGAISHANLETONGQIZUIDAKEHUWOERMADEZHIFUGUANXI,SHIDEPIAOJUCUOWUHESHUANGFANGZHENGZHIJIANSHAOLE98%,JIJIAKUAILEZHIFUSUDU,YOURONGQIALESHUANGFANGHULIHUHUIDEHEZUOGUANXI。


                      ⑤东莞棋牌


                      ZAICHUANTONGGUANLIFANGSHIXIA,RENMENJINGCHANGGANDAOBUZHISUOCUO,BUZHIDAOZIJIDEMUBIAO,GONGZUOCHUYUYIZHONGBEIDONGZHUANGTAI。TONGGUOSHISHILIUXIGEMAGUANLIZIXUN,MEIGERENZHIDAOZIJIYINGGAIZUOCHENGSHENMEYANG,YINGGAIZENMEZUO,ZHENGGEQIYEYANGYIZHEREQINGHEXIAOLV。YUANGONGSHIFENZHONGSHIZHILIANGYIJIGUKEDEYAOQIU,BINGLIQIUZUODAOZUIHAO,TONGGUOCANJIAPEIXUN,ZHANGWOBIAOZHUNHUA、GUIFANHUADEWENTIJIEJUEFANGFA,GONGZUOXIAOLVHUODEMINGXIANTIGAO。ZAIQIANGDADEGUANLIZHICHIXIA,YUANGONGNENGGOUZHUANXINZHILIYUGONGZUO,JIANSHAOBINGXIAOCHUGONGZUOZHONGXIAOFANGJIUHUOSHIDEHUODONG。


                      RANERYAOXIANGDADAOLIUXIGEMABIAOZHUNXUYAOFUCHUHENDUO,BINGQIEKENENGXUYAOYIDINGDESHIJIANCAINENGSHIXIAN。DEZHOUYIQI、YATELANDAKEXUEGONGSI、TONGYONGDIANQIHELIANHEXINHAOGONGSISHISHISHILIUXIGEMAGUANLIDEJIGEDIANXINGLIZI。


                      三、企业如何实施Six Sigma管理


                      1、辨别核心流程


                      ①辨别核心流程。


                      HEXINLIUCHENGSHIDUICHUANGZAOGUKEJIAZHIZUIWEIZHONGYAODEBUMENHUOZHEZUOYEHUANJIE,RUXIYINGUKE、DINGHUOGUANLI、ZHUANGHUO、GUKEFUWUYUZHICHI、KAIFAXINCHANPINHUOZHEXINFUWU、KAIPIAOSHOUKUANLIUCHENGDENG,TAMENZHIJIEGUANXIGUKEDEMANYICHENGDU。YUCIXIANGDUIYING,ZHURURONGZI、YUSUAN、RENLIZIYUANGUANLI、XINXIXITONGDENGLIUCHENGSHUYUFUZHULIUCHENG,DUIHEXINLIUCHENGQIZHICHIZUOYONG,TAMENYUTIGAOGUKEMANYIDUSHIYIZHONGJIANJIEDEGUANXI。BUTONGDEQIYE,HEXINLIUCHENGGEBUXIANGTONG,HUIDAXIALIEWENTI,YOUZHUYUQUEDINGHEXINLIUCHENG:


                      ·QIYETONGGUONAXIEZHUYAOHUODONGXIANGGUKETIGONGCHANPINHEFUWU?


                      ·ZENYANGQUEQIEDIDUIZHEIXIELIUCHENGJINXINGJIEDINGHUOMINGMING?


                      ·YONGLAIPINGJIAZHEIXIELIUCHENGJIXIAOHUOXINGNENGDEZHUYAOSHUCHUJIEGUOSHISHENME?


                      ②界定业务流程的关键输出物和顾客对象。


                      ZAIZHEIYIGUOCHENGZHONG,YINGJINKENENGBIMIANJIANGTAIDUODEXIANGMUHEGONGZUOCHENGGUODUIDAO“SHUCHUWU”LANMUXIA,YIMIANYANGAIZHUYAONEIRONG,ZHUABUZHUGONGZUOZHONGDIAN。DUIYUGUANJIANGUKE,BINGBUYIDINGSHIQIYEWAIBUGUKE,DUIYUMOUYILIUCHENGLAISHUO,QIGUANJIANGUKEKENENGSHIXIAYIGELIUCHENG,RUCHANPINKAIFALIUCHENGDEGUANJIANGUKESHISHENGCHANLIUCHENG。


                      ③绘制核心流程图。


                      ZAIBIANMINGHEXINLIUCHENGDEZHUYAOHUODONGDEJICHUSHANG,JIANGHEXINLIUCHENGDEZHUYAOHUODONGHUIZHICHENGLIUCHENGTU,SHIZHENGGELIUCHENGYIMULERAN。


                      2、定义顾客需求


                      ①收集顾客数据,制定顾客反馈战略。


                      QUEFADUIGUKEXUQIUDEQINGXILEJIE,SHIWUFACHENGGONGSHISHISix SigmaGUANLIDE。JISHISHINEIBUDEFUZHUBUMEN,RURENLIZIYUANBU,YEBIXUQINGCHULEJIEQINEIBUGUKE——QIYEYUANGONGDEXUQIUZHUANGKUANG。JIANLIGUKEFANKUIXITONGDEGUANJIANZAIYU:


                      ·JIANGGUKEFANKUIXITONGSHIWEIYIGECHIXUJINXINGDEHUODONG,KANZUOSHIZHANGQIYINGYOUXIANCHULIDESHIQINGHUOZHONGXINGONGZUO。


                      东莞棋牌·TINGQUBUTONGGUKEDEBUTONGFANYING,BUNENGYIPIANGAIQUAN,YOUYUJIGEYINXIANGTEBIESHENKEDETESHUANLIERXINGCHENGPIANMIANDEKANFA。


                      东莞棋牌·CHUSHICHANGDIAOCHA、FANGTAN、ZHENGSHIHUADETOUSUXITONGDENGCHANGGUIDEGUKEFANKUIFANGFAZHIWAI,JIJICAIYONGXINDEGUKEFANKUIFANGFA,RUGUKEPINGFENKA、SHUJUKUFENXI、GUKESHENJIDENG。


                      东莞棋牌·ZHANGWOGUKEXUQIUDEFAZHANBIANHUAQUSHI。


                      ·DUIYUYIJINGSHOUJIDAODEGUKEXUQIUXINXI,YAOJINXINGSHENRUDEZONGJIEHEFENXI,BINGCHUANDAJIXIANGYINGDEGAOCENGGUANLIZHE。


                      ②制定绩效指标及需求说明。


                      东莞棋牌GUKEDEXUQIUBAOKUOCHANPINXUQIU、FUWUXUQIUHUOSHILIANGZHEDEZONGHE。DUIBUTONGDEXUQIU,YINGFENBIEZHIDINGJIXIAOZHIBIAO,RUZAIBAOZHUANGSHIPINDINGHUOLIUCHENGZHONG,FUWUXUQIUZHUYAOBAOKUOJIEMIANYOUHAODEDINGHUOCHENGXU、ZHUANGYUNWANCHENGHOUDEYUTONGZHIFUWU、GUKESHOUHUOHOUMANYICHENGDUJIANCEDENG,CHANPINXUQIUZHUYAOBAOKUOANZHAOSHIJIANYAOQIUFAHUO、CAIYONGGUIDINGDEYUNSHUGONGJUYUNSHU、QUEBAOCHANPINWANZHENGDENG。YIFENXUQIUSHUOMING,SHIDUIMOUYILIUCHENGZHONGCHANPINHEFUWUJIXIAOBIAOZHUNJIANJIEERQUANMIANDEMIAOSHU。


                      ③分析顾客各种不同的需求并对其进行排序。


                      QUERENNAXIESHIGUKEDEJIBENXUQIU,ZHEIXIEXUQIUBIXUYUYIMANZU,FOUZEGUKEJUEDUIBUHUICHANSHENGMANYIGAN;NAXIESHIGUKEDEKEBIANXUQIU,ZAIZHEILEIXUQIUSHANGZUODEYUEHAO,GUKEDEPINGJIADENGJIJIUYUEGAO;NAXIESHIGUKEDEQIANZAIXUQIU,RUGUOCHANPINHUOFUWUDEMOUXIETEZHENGCHAOCHULEGUKEDEQIWANGZHI,ZEGUKEHUICHUYUXICHUWANGWAIDEZHUANGTAI。


                      3、评估与绩效


                      PINGGUBUZHOURUXIA:


                      ①XUANZEPINGGUZHIBIAO。


                      BIAOZHUNYOULIANGTIAO:


                      ·ZHEIXIEPINGGUZHIBIAOJUYOUKEDEXING,SHUJUKEYIQUDE。


                      ·ZHEIXIEPINGGUZHIBIAOSHIYOUJIAZHIDE,WEIGUKESUOGUANXIN。


                      ②DUIPINGGUZHIBIAOJINXINGKECAOZUOXINGDEJIEDING,YIBIMIANCHANSHENGWUJIE。


                      ③QUEDINGPINGGUZHIBIAODEZILIAOLAIYUAN。


                      ④ZHUNBEISHOUJIZILIAO。DUIYUXUYAOTONGGUOCHOUYANGDIAOCHALAIJINXINGJIXIAOPINGGUDE,XUYAOZHIDINGYANGBENCHOUQUFANGAN。


                      ⑤SHISHIJIXIAOPINGGU,BINGJIANCEPINGGUJIEGUODEZHUNQUEXING,QUERENQISHIFOUYOUJIAZHI。


                      ⑥TONGGUODUIPINGGUJIEGUOSUOFANYINGCHULAIDEWUCHA,RUCIPINLV、CIPINCHENGBENDENGJINXINGSHULIANGHEYUANYINFANGMIANDEFENXI,SHIBIEKENENGDEGAIJINJIHUI。


                      4、实施流程改进


                      SHOUXIANDUIXUYAOGAIJINDELIUCHENGJINXINGQUFEN,ZHAODAOGAOQIANLIDEGAIJINJIHUI,YOUXIANDUIQISHISHIGAIJIN。QUEDINGYOUXIANCIXU,QIYERUGUODUOFANGMIANCHUSHOU,JIUHUIFENSANJINGLI,YINGXIANGSix SigmaGUANLIZIXUNDESHISHIXIAOGUO。YEWULIUCHENGGAIJINZUNXUNWUBUXUNHUANGAIJINFAJIDMAICMOSHI:


                      ①定义(Define)


                      DINGYIJIEDUANZHUYAOSHIMINGQUEWENTI、MUBIAOHELIUCHENG,XUYAOHUIDAYIXIAWENTI:YINGGAIZHONGDIANGUANZHUNAXIEWENTIHUOJIHUI?YINGGAIDADAOSHENMEJIEGUO?HESHIDADAOZHEIYIJIEGUO?ZHENGZAIDIAOCHADESHISHENMELIUCHENG?TAZHUYAOFUWUHEYINGXIANGNAXIEGUKE?


                      ②评估(Measure)


                      PINGGUJIEDUANZHUYAOSHIFENXIWENTIDEJIAODIANSHISHENME,JIEZHUGUANJIANSHUJUSUOXIAOWENTIDEFANWEI,ZHAODAODAOZHIWENTICHANSHENGDEGUANJIANYUANYIN,MINGQUEWENTIDEHEXINSUOZAI。


                      ③分析(Analyze)


                      东莞棋牌TONGGUOCAIYONGLUOJIFENXIFA、GUANCHAFA、FANGTANFADENGFANGFA,DUIYIPINGGUCHULAIDEDAOZHIWENTICHANSHENGDEYUANYINJINXINGJINYIBUFENXI,QUERENTAMENZHIJIANSHIFOUCUNZAIYINGUOGUANXI。


                      ④改进(Improve)


                      NIDINGJIGEKEGONGXUANZEDEGAIJINFANGAN,TONGGUOTAOLUNBINGDUOFANGMIANZHENGQIUYIJIAN,CONGZHONGTIAOXUANCHUZUILIXIANGDEGAIJINFANGANFUZHUSHISHI。SHISHISix SigmaGAIJIN,KEYISHIDUIYUANYOULIUCHENGJINXINGJUBUDEGAIJIN;ZAIYUANYOULIUCHENGWENTIJIAODUOHUODUOXINGJIAODADEQINGKUANGXIA,YEKEYIZHONGXINJINXINGLIUCHENGZAISHEJI,TUICHUXINDEYEWULIUCHENG。


                      ⑤控制(Control)


                      东莞棋牌GENJUGAIJINFANGANZHONGYUXIANQUEDINGDEKONGZHIBIAOZHUN,ZAIGAIJINGUOCHENGZHONG,JISHIJIEJUECHUXIANDEGEZHONGWENTI,SHIGAIJINGUOCHENGBUZHIYUPIANLIYUXIANQUEDINGDEGUIDAO,FASHENGJIAODADESHIWU。


                      5、管理系统


                      ①提供连续的评估以支持改进。


                      ZAIQIYENEIGUANGFANXUANCHUANTUIGUANGGAIGAIJINFANGAN,YIQUDEQIYEGUANLICENGHEYUANGONGDEGUANGFANRENTONG,JIANSHAOJINYIBUGAIJINDEZULI;JIANGGAIJINFANGANLUOSHIDAOTONGSUYIDONGDEWENBENZILIAOSHANG,YIBIANYUZHIXING;SHIXINGLIANXUDEPINGGU,RANGQIYEGUANLICENGHEYUANGONGCONGPINGGUJIEGUOZHONGHUODEGUWUHEXINXIN;RENHEGAIJINFANGANDOUKENENGCUNZAIZHEXUYAOJINYIBUGAIJINZHICHU,DUIKENENGCHUXIANDEWENTI,YINGTIQIANZHIDINGYINGDUIDECELVE,BINGZUOHAOJINYIBUGAIJINDEZHUNBEI。


                      ②定义流程负责人及其相应的管理责任。


                      东莞棋牌CAIYONGLESix SigmaZIXUNFANGFA,JIUYIWEIZHEDAPOLEYUANYOUDEBUMENZHINENGDEJIAOCHAZHANGAI。WEIQUEBAOGEGEYEWULIUCHENGDEGAOXIAO、CHANGTONG,YOUBIYAOZHIDINGLIUCHENGFUZEREN,BINGMINGQUEQIGUANLIZEREN,BAOKUO:WEICHILIUCHENGWENJIANJILU、PINGGUHEJIANKONGLIUCHENGJIXIAO、QUERENLIUCHENGKENENGCUNZAIDEWENTIHEJIYU、QIDONGHEZHICHIXINDELIUCHENGGAIJINFANGANDENG。


                      ③实施闭环管理,不断向Six Sigma绩效水平推进。


                      东莞棋牌Six SigmaGAIJINSHIYIGEFANFUTIGAODEGUOCHENG,WUBUXUNHUANGAIJINFAZAISHIJIANGUOCHENGZHONGYEXUYAOFANFUSHIYONG,XINGCHENGYIGELIANGXINGFAZHANDEBIHUANXITONG,BUDUANTIGAOPINZHIGUANLISHUIPING,JIANSHAOQUEXIANLV。CIWAI,CONGBUFENHEXINHUANJIEKAISHISHISHIDESix SigmaGUANLI,YEYOUYIGEYOUDIANDAOMIANZHUBUTUIKAIGAIJINCHENGGUO、KUODAGAIJINFANWEIDEGUOCHENG。


                      四、Six Sigma管理的特点


                      东莞棋牌1、BIYIWANGGENGGUANGFANDEYEJIGAIJINSHIJIAO,QIANGDIAOCONGGUKEDEGUANJIANYAOQIUYIJIQIYEJINGYINGZHANLVEJIAODIANCHUFA,XUNQIUYEJITUPODEJIHUI,WEIGUKEHEQIYECHUANGZAOGENGDADEJIAZHI;


                      东莞棋牌2、QIANGDIAODUIYEJIHEGUOCHENGDEDULIANG,TONGGUODULIANG,TICHUTIAOZHANXINGDEMUBIAOHESHUIPINGDUIBIDEPINGTAI;


                      东莞棋牌3、TIGONGLEYEJIGAIJINFANGFA。ZHENDUIBUTONGDEMUDEYUYINGYONGLINGYU,ZHEIZHONGZHUANYEHUADEGAIJINGUOCHENGBAOKUO:Six SigmaCHANPIN/FUWUGUOCHENGGAIJINDMAICLIUCHENG,Six SigmaSHEJIDFSSLIUCHENGDENG;


                      东莞棋牌4、ZAISHISHISHANGYOU“YONGSHIChampion”、“DAHEIDAIMBB”、“HEIDAIBB”“LVDAIGB”DENGJINGGUOPEIXUNZHIZEMINGQUEDERENYUANZUOWEIZUZHIBAOZHANG;


                      5、TONGGUOQUEDINGHESHISHISix SigmaXIANGMU,WANCHENGGUOCHENGGAIJINXIANGMU。MEIYIGEXIANGMUDEWANCHENGSHIJIANZAI3-6GEYUE;


                      6、MINGQUEGUIDINGCHENGGONGDEBIAOZHUNJIDULIANGFANGFA,YIJIDUIXIANGMUWANCHENGRENYUANDEJIANGLI;


                      东莞棋牌7、ZUZHIWENHUADEBIANGESHIQIZHONGYAODEZUCHENGBUFEN。


                      五、6 Sigma设计的步骤


                      6 SigmaYIJINGBEIGONGRENWEISHISHIXIANGAOZHILIANGHEYINGYUNYOUYUEDEGAOXIAOGONGJU。“6 SigmaSHEJI(Design For Six Sigma)”JIBENSHANGSHIYIZHONGXINXIQUDONGDE6 SigmaXITONGFANGFA,TONGCHANGYINGYONGYUCHANPINDEZAOQIKAIFAGUOCHENG,TONGGUOQIANGDIAOSUODUANSHEJI,YANFAZHOUQIHEJIANGDIXINCHANPINKAIFACHENGBEN,SHIXIANGAOXIAONENGDECHANPINKAIFAGUOCHENG,ZHUNQUEDEFANYINGKEHUDEYAOQIU。


                      DFSS(Design For Six Sigma)XITONGFANGFADEHEXINSHI,ZAICHANPINDEZAOQIKAIFAJIEDUANYINGYONGWANSHANDETONGJIGONGJU,CONGERYIDALIANGSHUJUZHENGMINGYUCESHEJIDEKESHIXIANXINGHEYOUYUEXING。ZAICHANPINDEZAOQIKAIFAJIEDUANJIUYUCECHANPINHUOFUWUZAIKEHUCHUDEJIXIAOBIAOXIANSHISHIXIANGENGGAOKEHUMANYIDU、GENGGAOLIRUNHEGENGDASHICHANGZHANYOULVDEGUANJIAN。


                      东莞棋牌DFSSTONGGUOJIYUXIANGMUDE QUEREN(Identify) → SHEJI(Design) → YOUHUA(Optimize) → YANZHENG(Validate)SIGEJIEDUANLAISHISHI。


                      6 Sigma设计的步骤:


                      1、QUELIYIGEYOUJIAZHIDE6 SigmaSHEJIXIANGMU

                      东莞棋牌ZHEIYIJIEDUANDEMUBIAOZAIYUWEIJIANGLAIDEHUODONGTIGONGYIGEJIANDING、QINGXIDEFANGXIANG。

                      2、LINGTINGGUKEDESHENGYIN

                      东莞棋牌XIANGMUQUELIYIHOU,ZUIGUANJIANDEGONGZUOXIANLINGTINGGUKEDESHENGYIN。

                      3、KAIFAGAINIAN

                      CIJIEDUANDEYAOQIUSHICONGJIGAODUCHUANGXINERYOUYOUXIANGDANGJICHUCHUFAJIANLIGESHIGEYANGDEBEIXUANFANGAN。

                      4、SHEJIZUIYOUHUA

                      SHEJIZUIYOUHUASHIQIANMIANSHOUJIZILIAOGUODUDAOSHIYONGYIYOUXINXIZUOJUEDING,CAIQUXINGDONGTUICHENCHUXIN。

                      5、YANZHENGZUIYOUHUADESHEJI

                      6 SigmaSHEJIDETESESHIQIANGDIAOBAZHILIANGRONGRUSHEJI,ERBUSHIYONGFANFUSHIYANDEFANGFABUDUANTIQURANHOUHUODE6 SigmaDEZHILIANG,SUOYI,SHEJIBIXUZAIYANZHENGZHIQIANWANCHENG,ERBUSHIYONGYANZHENGZUOWEIXIUZHENGSHEJIDELINGYIZHONGFANGFA。

                      6、JILUJINGYAN

                      ZHEISHI6 SigmaSHEJIDEZUIHOUYIBU,SUOZUOGONGZUOJIUSHIBA6 SigmaSHEJIZHONGYINGYONGDEMEIGEGONGJUHEFANGFA,MEIGEHANSHUHEGUIZEJILUXIALAI。

                      defect reduction(JIANSHAOQUEXIAN)

                      yield improvement(TIGAOCHANLIANG)

                      东莞棋牌improved customer satisfaction(TIGAOKEHUMANYIDU)

                      东莞棋牌higher net income(JIAOGAODEJINGLIRUN)


                      六、6 Sigma与精益生产的对比


                      1、文化方面


                      LIANGZHONGSHENGCHANMOSHIDOUYUNHANZHEZHUIQIUWANMEIDEWENHUA:


                      东莞棋牌6 Sigma:6 SigmaBIAOZHUNSHIYIZHONGJINHUWANMEIDEZHILIANGMUBIAO。6 SigmaQIYUANYUMEIGUODEWENHUAFENWEI。OUMEIRENDESIXIANGZHUZHONGYULUOJIFENXI,ZHILIANGGUANLISHOUTAILEGUANLISIXIANGDEYINGXIANG,QIANGDIAOZHUANYEHUA,ZHILIANGGUANLIYOUZHILIANGGUANLIJISHURENYUANLAIWANCHENG,YEJIUSHIZHUANYEJISHURENYUANZHIDINGJISHUBIAOZHUN、CAOZUOBIAOZHUN,CAOZUORENYUANANBIAOZHUNZUNMINGGANHUO。


                      东莞棋牌JINGYISHENGCHAN:YI“JINSHANJINMEI”WEIMUBIAO,QIYUANYURIBENDEWENHUAHUANJING,QIANGDIAOJITI,XUNQIUHEQUN,ZHUZHONGXUNQIUJITI、SHEHUIDERENTONG。RIBENZHUANYEHUABUQIANG,LIANJISHURENYUANYEZAIYIGEQIYEZHONGLUNHUANZAISHEJI、ZHIZUO、ZHILIANGGUANLIDENGGEZHONGBUMENGONGZUO,TAMENQIANGDIAOYIRENWEIBEN,CHONGFENDIAODONGRENDEJIJIXING。


                      2、战略出发点都与质量有密切关系。


                      6 SigmaGUANLIZIXUN:BENSHENJIUSHIYIZHONGYOUZHILIANGGUANLIERFAZHANQILAIDEGUANLIMOSHI,TAYIGUKEMANYIWEIGUANZHUDEJIAODIAN,CHONGFENYUNYONGLEZHILIANGGUANLIDEGEZHONGGONGJU,XISHOUHEYUNYONGLEZHILIANGGUANLILINIAN。


                      JINGYISHENGCHANGUANLI:SHIJIYUCHENGBEN、ZHILIANGHESUODUANTIQIANQIDESHENGCHANFANGSHI。JINGYISIXIANGDEDIYIXIANGYUANZE——QUEDINGJIAZHI,JIUSHIZHILIANGGUANLIDEFANCHOU,QIHEXINNEIRONGZHIYI——JITXUYAOGAOZHILIANGGUANLISHUIPINGZUOBAOZHENG。


                      3、运作管理模式。


                      TAMENDESHISHIDOUYUPDCADEMOSHIDATONGXIAOYI,DOUSHIJIYULIUCHENGDEGUANLI。


                      6 Sigma:JIYUXIANGMUGUANLIDEMOSHI,TATONGGUODMAICCHENGXUDESHISHI,YOUJIHUAYOUBUZHOUDIWANCHENGXIANGMUDEMUBIAO,TACAIYONGDESHIZISHANGERXIADEGUANLIFANGSHI,YOUCHANGDAOZHE、HEIDAI,DAOLVDAI、YUANGONG,YIJIJIYOUJIJIEHE。


                      东莞棋牌JINGYISHENGCHAN:CAIYONGXITONGDEGUANDIAN,JIYUJIAZHIZENGJIALIUCHENGLAIKAOLVZHENGGESHENGCHANLIANDEGUANLI,LIZUYUZHENGGESHENGCHANXITONGDEZIYUANYOUXIAOPEIZHI。JINGYISHENGCHANQIANGDIAOXIANCHANGDEZHONGYAOXING,SHIYIZHONGJIYUXIANCHANGGAISHANGUANLIDEMOSHI。


                      4、过程改进方式。


                      东莞棋牌DOUCAIYONGLIANXUGAIJINDEFANGSHI,LIANGZHONGMOSHIDOUQIANGDIAOGUOCHENGGAIJINBUSHIYICINENGGOUWANCHENGDE,ZUZHIBIXUBUDUANDUIYEWULIUCHENGZHENDUAN、GAIJIN。DANLIANGZHONGMOSHIZHONGGAIJINDEFANGSHIBUTONG。JINGYISHENGCHANCAIYONGJIANJINDECHIXUGAISHANCELVE(Kaizen),YANZHEJIDINGJISHUDELUJINGTONGGUOBUDUANGAIJIN,TIGONGGENGYOUZHIDECHANPINHUOFUWU,TABUXUYAODADETOURU。6 SigmaGUANLIQIANGDIAOTUPOXINGBIANGE,YAOQIUMEIGEXIANGMUDOUYOUTUPOXINGCHENGJIU,NENGJIZUZHIDAILAIJUDADECAIWUXIAOYI,QITOURUYEJIAODA。


                      5、员工培训。


                      LIANGZHONGMOSHIQIANGDIAORENYUANDUIGUOCHENGGAIJINDEZHONGYAOXING,SUOYIDOUZHUZHONGRENYUANDEPEIXUNYUGUANLI,DANCEZHONGDIANBUTONG。JINGYISHENGCHANFEICHANGZHONGSHIPUTONGYUANGONGDEPEIXUN,PEIXUNZHUYAOSHITONGGUO“GANZHONGXUE”JINXINGDE,ZHEIYANGYOUZHUYUYUANGONGXIANCHANGJINENGDEPEIYANG,JINGYISHENGCHANTONGGUOLUNGANGPEIYANGSHIDEYUANGONGQUDEDUOZHONGJINENG。ER6 SigmaGUANLIZHUZHONGGUANLIRENYUANXITONGHUADEPEIXUN,QIANGDIAOHEIDAI、LVDAIDEZUOYONG,YAOQIUTAMENYOUJIAODUODETONGJIXUEZHISHIHEWENTICHULIJINENG。


                      6、分析问题的方法不同。


                      JINGYISHENGCHANQIANGDIAOXIANCHANGZHUANJIADEZUOYONG,XIANCHANGCHUXIANWENTI,YUANGONGYOUQUANTINGZHISHENGCHAN,CHULIWENTI,DUIYUANGONGDECAOZUOJINENGHEXIANCHANGCHULIWENTIDEJINENGYOUJIAOGAODEYAOQIU。6 SigmaZHUZHONGDINGLIANGFENXI,TONGGUODUIZHIBIAOLIANGHUAHEFENXI,ZUOCHUJUECE,BIMIANPINGJINGYANJIEJUEWENTI。


                      7、关注对象各有侧重,但实现的目的相同。


                      东莞棋牌JINGYISHENGCHANFANGSHIGUANZHUDEZHONGXINSHIXIAOCHULANGFEI,TONGGUOXIAOCHULANGFEIZUIDADIFAHUIZIYUANDEXIAOLV。6 SigmaGUANZHUDESHIBIANYITASHIBODONGWEIDIREN,LIQIUJIANSHAOHEXIAOMIEBODONG。XIAOCHULANGFEIHEJIANSHAOBIANYIDOUSHIYIJIAZHIWEIMUDE,BIANYISHICHANSHENGLANGFEIDEYIZHONGTUJING,JIANSHAOBIANYIKEYIJIANSHAOLANGFEI。TONGGUODUIBIKEYIKANCHUJINGYISHENGCHANHE6 SigmaGUANLIZAIWENHUAZHUIQIU、ZHANLVEJICHU、MUDE、GUOCHENGGAIJINFANGSHI、DUIRENYUANDERENSHIDOUSHIYIZHIDE;ERZHEDEQUBIEZHUYAOSHICAOZUOCENGSHANGDEQUBIE,RUFENXIWENTIDEFANGFA、YUANGONGPEIXUNDECEZHONGDIAN、YUNZUOMOSHIDENG,DANKEYIKANCHU,ZHEIXIEBUTONGBINGFEISHIDUILIDE,ERSHIYOUHUBUDE。


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