东莞棋牌

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                快速导航×

                一、什么是六西格玛(Six Sigma,6 Sigma)管理


                LIUXIGEMAYECHENGSix SigmaHE6 Sigma,SHIYIZHONGGUANLICELVE,ZHUYAOQINGXIANGYUPINZHIGUANLI,YOUMOTUOLUOLA1986NIANTICHU。ZHEIZHONGCELVEQIANGDIAOZHIDINGJIGAODEMUBIAO、SHOUJISHUJUYIJIFENXIJIEGUO,TONGGUOZHEIXIELAIJIANSHAOCHANPINHEFUWUDEQUEXIAN。LIUXIGEMABEIHOUDEYUANLIJIUSHIRUGUONIJIANCEDAONIDEXIANGMUZHONGYOUDUOSHAOQUEXIAN,NIJIUKEYIZHAOCHURUHEXITONGDIJIANSHAOQUEXIAN,SHINIDEXIANGMUJINLIANGWANMEIDEFANGFA。YIGEQIYEYAOXIANGDADAOLIUXIGEMABIAOZHUN,NEIMETADECHUCUOLVBUNENGCHAOGUOBAIWANFENZHI3.4。


                1-19111Q1195WC.jpg


                LIUXIGEMAGUANLIBAOKUOLIANGGEGUOCHENG:LIUXIGEMADMAICHELIUXIGEMADMADV,TAMENSHIZHENGGEGUOCHENGZHONGLIANGGEZHUYAODEBUZHOU。LIUXIGEMADMAICSHIDUIDANGQIANDIYULIUXIGEMAGUIGEDEXIANGMUJINXINGDINGYI、DULIANG、FENXI、GAISHANYIJIKONGZHIDEGUOCHENG。LIUXIGEMADMADVZESHIDUISHITUDADAOLIUXIGEMA(6 Sigma)ZHILIANGDEXINCHANPINHUOXIANGMUJINXINGDINGYI、DULIANG、FENXI、SHEJIHEYANZHENGDEGUOCHENG。SUOYOUDELIUXIGEMAXIANGMUSHIYOULIUXIGEMALVDAIHUOLIUXIGEMAHEIDAIZHIXINGDE,RANHOUYOULIUXIGEMAHEIDAIDASHIJIANDU。


                二、六西格玛咨询对企业产生什么作用和效益


                1、作用:

                ①6西格玛管理方式是一整套改善流程的工具

                东莞棋牌TONGGUOSHANGSHUWOMENYIJINGLEJIELEYEWULIUCHENGGUANLIDEZHONGYAOXING。ERTABUJINJINZUOWEICHIZI,BANGZHUQIYECELIANGHELIANGHUAGUANLISHUIPINGGAODI,TONGYANGZHONGYAODESHIQIYENENGGOUTONGGUO6XIGEMAJIEGOUYANJINDEGONGJUFANGFALAIDUICUNZAIDELIUCHENGGUANLIWENTIJINXINGSHULI,GAISHANSHENZHIWANQUANZHONGXINZAIZAO。


                东莞棋牌6XIGEMAFANGFATIXIFENWEIDMAICHEDFSSLIANGZHONG。DMAICZUICHANGBEIYONGYUDUIQIYEXIANYOULIUCHENGDESHULIHEGAISHAN。ERDFSSZEZHUYAOYONGYUQIYEXINCHANPINHEFUWULIUCHENGDESHEJI,YIJIJIULIUCHENGDEZAIZAODENGGONGZUO。ZAIDMAIC(DINGYI,CELIANG,FENXI,GAIJINHEKONGZHI)HEDFSS(6XIGEMALIUCHENGSHEJI)ZHONGDEMEIGEJIEDUAN,6XIGEMADOUYOUYIZHENGTAOXITONGKEXUEHEJINGGUOQIYECHENGGONGSHIJIANDEGONGJUHEFANGFA。ZHENGSHITONGGUOZHEIXIEKEXUE、YOUXIAODELIANGHUAGONGJUHEFANGFALAIFENXIQIYEYEWULIUCHENGZHONGCUNZAIDEGUANJIANYINSU,BINGTONGGUODUIZUIGUANJIANYINSUDEGAIJINCONGERDADAOTUPOXINGHUODECHANPINZHILIANGYUKEHUMANYIDUTIGAODEXIAOGUO。TONGGUOYOUXIAOXUNHUANGAIJINDEFANGSHI,ZHUYIJIANGYEWULIUCHENGZHONGDEGUANJIANYINSUJINXINGGAISHAN,CONGERBUDUANDITIGAOQIYEDECHANPINZHILIANGHEFUWUZHILIANG。


                RUGUOCAIYONGMUTONGYUANLIJIESHIJIUSHI,TONGGUO6XIGEMAQINGCHUZHUNQUEDIZHAODAOYINGXIANGQIYEJINGYINGGUANLIDEZUIZHONGYAODEDUANBAN,BINGQIEJIANGZHEIKUAIDUANBANZENGGAO,RANHOUZAIXUNZHAOXIAYIKUAIZUIZHONGYAODEDUANBAN,XUNHUANFANFU,BUDUANDIDUIQIYEJINGYINGGUANLIDEMUTONGJINXINGXIUBU,JIANGBUTONGSHIQIZUIDUANDEBANZENGGAOLAIBANGZHUQIYESHISHIZAIZAITISHENGZHIXINGLIHEJINGZHENGLI。

                ②6西格玛管理方式是一只卓越管理的指南针

                东莞棋牌MEIYOULEMUBIAOHEFANGXIANG,QIYEBIRANTINGZHIBUQIAN。JIANERYANZHI,6XIGEMAZHIDESHIQIYEZAICHANPINSHEJI、ZHIZAOHETIGONGFUWUDEGUOCHENGZHONG,MEIBAIWANCIJIHUIZHONGYUNXUFASHENGDESHIWUBUNENGCHAOGUO3.4CI。6XIGEMAZHEIYIJINHUWANMEIDEBIAOZHUNYOURUYIZHIZHINANZHEN,WEIJUEDADUOSHUQIYEJINGYINGZHIMINGLEYIGEZHANGQICHIXUGAIJINDEGUANLIMUBIAOHEFANGXIANG。ERZHIYOUYIGEKANDEJIAN,MODEZHE,BINGBEIDUOJIAKUAGUOQIYESHIJIANZHENGMINGCHENGGONGDEGUANLIMUBIAO,CAINENGNINGJUZUZHISHIQI,CAIHUIXINGCHENGQIYEWENDINGDI,QIEERBUSHEDIGUANLITISHENGHEDAILAICHIXUBUDUANDECHENGGONG。


                东莞棋牌DANGQIYEFENFENTICHU:“ZHILIANGZHONGYUTAISHAN,KEHUJIUSHISHANGDI”SHI,RENMENWANGWANGZHINENGLIUYUXINGSHI。YINWEI,TAISHANZHONGLIANGHEQIYEGUANLIZHILIANGWUFAJIANLILIANGHUALIANXI,ERSHANGDIZEGENGJIAPIAOHUXUMIAOLE。


                6XIGEMAZIXUNXIANZHUBUTONGDESHI,CHULEZUOWEIZHINANZHENJICHUMINGQUEDEMUBIAOFANGXIANGZHIWAI,TAHAITIGONGLEYIXILIEYANJINXITONGKEXUEDEFANGFA,LAIBANGZHUQIYESHIXIAN:


                东莞棋牌·YISHISHIWEIYIJUJINXINGKEXUEJUECE;


                ·HAOZHAOQIYENEIBUQUANYUANCANYU;


                ·YIKEHUXUQIUWEIDAOXIANGDELIUCHENGGUANLIGAISHAN;


                东莞棋牌·JIANLIGUANLIGAISHANYUCAIWUZHIBIAODEMIQIELIANXI;


                ·DUIQIYEWEILAILINGDAORENDEPEIYANG;


                ·SHUNYINGSHICHANGBIANHUA,BIANGEDONGGUANQIPAI。


                ③6西格玛管理方式是一把衡量流程能力的尺子


                东莞棋牌DANGNIANDEWEIERQIZHENGSHITEBIEYUNYONGLEZHEIGETEDIAN。TABA6XIGEMACHENGWEITONGYONGDIANQINEIBUGONGTONGDEYUYAN,BANGZHUQIZAIQUANQIUHUAZHANLVEZHONGGONGCHENGBAZHAI。KEXIANGERZHI,DANGJUYOUCUOZONGFUZADEKUADIQU,KUAWENHUA,DUOZHONGZUBEIJINGDEKUAGUOGONGSIGUANLIRENYUANJUJIZAIYIQITAOLUNWENTISHI,HAIYOUSHENMEBIPAOKAITAMENGEZIBUTONGDEZONGJIAOXINYANGHEFENGSUXIGUANERCAIYONGGONGTONGDEYUYANLAIJIAOLIUHEJIEJUEWENTIGENGJIAZHONGYAOHEGAOXIAODE?


                东莞棋牌BINGQIE,YOUYUJUEDABUFENDEQIYEGUANLISHUIPINGKEYITONGGUOLIUCHENGNENGLIDE6XIGEMAZHILAICELIANG,YINCIGUANLIYEJIUZHENZHENGSHIXIANLECONGMOSHUDAOYISHU,ZAICONGYISHUDAOKEXUEDEZHUANBIAN。KEXUEJIUYIWEIZHERENMENKEYIPUBIANTONGGUOXUEXIHESHIJIANLAIZHANGWO。


                2、优势分析


                ①提升企业管理的能力


                东莞棋牌LIUXIGEMAGUANLIYISHUJUHESHISHIWEIQUDONGQI。GUOQU,QIYEDUIGUANLIDELIJIEHEDUIGUANLILILUNDERENSHIGENGDUOTINGLIUZAIKOUTOUSHANGHESHUMIANSHANG,ERLIUXIGEMABAZHEIYIQIEDOUZHUANHUAWEISHIJIYOUXIAODEXINGDONG。LIUXIGEMAGUANLIFACHENGWEIZHUIQIUWANMEIWUXIADEGUANLIFANGSHIDETONGYIYU。


                东莞棋牌ZHENGRUWEIERQIZAITONGYONGDIANQIGONGSI2000NIANNIANBAOZHONGSUOZHICHUDE:“LIUXIGEMAGUANLISUOCHUANGZAODEGAOPINZHI,YIJINGQIJIBANDIJIANGDILETONGYONGDIANQIGONGSIZAIGUOQUFUZAGUANLILIUCHENGZHONGDELANGFEI,JIANHUALEGUANLILIUCHENG,JIANGDILECAILIAOCHENGBEN。LIUXIGEMAGUANLIDESHISHIYIJINGCHENGWEIJIESHAOHECHENGNUOGAOPINZHICHUANGXINCHANPINDEBIYAOZHANLVEHEBIAOZHIZHIYI。”


                LIUXIGEMAGUANLIJIYULEMOTUOLUOLAGONGSIGENGDUODEDONGLIQUZHUIQIUDANGSHIKANSHANGQUJIHUSHIBUKENENGSHIXIANDEMUBIAO。20SHIJI80NIANDAIZAOQIGONGSIDEPINZHIMUBIAOSHIMEI5NIANGAIJIN10BEI,SHISHILIUXIGEMAGUANLIHOUGAIWEIMEI2NIANGAIJIN10BEI,CHUANGZAOLE4NIANGAIJIN100BEIDEQIJI。


                东莞棋牌DUIGUOWAICHENGGONGJINGYANDETONGJIXIANSHI:RUGUOQIYEQUANLISHISHILIUXIGEMAGEXIN,MEINIANKETIGAOYIGEXIGEMASHUIPING,ZHIDAODADAO4.7XIGEMA,WUXUDADEZIBENTOURU。ZHEIQIJIAN,LIRUNLVDETIGAOSHIFENXIANZHU。ERDANGDADAO4.8XIGEMAYIHOU,ZAITIGAO。DADAOZHEIGESHUIPINGHOUXUYAODUIGUOCHENGZHONGXINSHEJI,ZIBENTOURUZENGJIA,DANCISHICHANPIN、FUWUDEJINGZHENGLITIGAO,SHICHANGZHANYOULVYEXIANGYINGTIGAO。


                ②节约企业运营成本


                东莞棋牌DUIYUQIYEERYAN,SUOYOUDEBULIANGPINYAOMEBEIFEIQI,YAOMEXUYAOZHONGXINFANGONG,YAOMEZAIKEHUXIANCHANGXUYAOWEIXIU、DIAOHUAN,ZHEIXIEDOUXUYAOHUAFEIQIYECHENGBEN。MEIGUODETONGJIZILIAOBIAOMING,YIGEZHIXING3XIGEMAGUANLIBIAOZHUNDEGONGSIZHIJIEYUZHILIANGWENTIYOUGUANDECHENGBENZHANQIXIAOSHOUSHOURUDE10%~15%。CONGSHISHILIUXIGEMAGUANLIDE1987~1997NIANDE10NIANJIAN,MOTUOLUOLAGONGSIYOUYUSHISHILIUXIGEMAGUANLIJIESHENGXIALAIDECHENGBENLEIJIYIDA140YIMEIYUAN。LIUXIGEMAGUANLIDESHISHI,SHIHUONIWEIERGONGSI1999NIANYINIANJIUJIEYUECHENGBEN6YIMEIYUAN。


                ③增加顾客价值


                SHISHILIUXIGEMAZIXUNKEYISHIQIYECONGLEJIEBINGMANZUGUKEXUQIUDAOSHIXIANZUIDALIRUNZHIJIANDEGEGEHUANJIESHIXIANLIANGXINGXUNHUAN:GONGSISHOUXIANLEJIE、ZHANGWOGUKEDEXUQIU,RANHOUTONGGUOCAIYONGLIUXIGEMAGUANLIYUANZEJIANSHAOSUIYIXINGHEJIANGDICHACUOLV,CONGERTIGAOGUKEMANYICHENGDU。


                TONGYONGDIANQIDEYILIAOSHEBEIBUMENZAIDAORULIUXIGEMAGUANLIZHIHOUCHUANGZAOLEYIZHONGXINDEJISHU,DAILAILEYILIAOJIANCEJISHUGEMING。YIWANGBINGRENZUOYICIQUANSHENJIANCHAXU3FENZHONG,GAIJINHOUQUEZHIXUYAO1FENZHONGLE。YIYUANYEYINCIERTIGAOLESHEBEIDELIYONGLV,JIANGDILEJIANCHACHENGBEN。ZHEIYANG,CHUXIANLELINGGONGSI、YIYUAN、BINGRENSANFANGMIANDOUMANYIDEJIEGUO。


                ④改进服务水平


                东莞棋牌SHISHILIUXIGEMAZIXUNBUDANKEYIYONGLAIGAISHANCHANPINPINZHI,ERQIEKEYIYONGLAIGAISHANFUWULIUCHENG,YINCI,DUIGUKEFUWUDESHUIPINGYEDEYIDADATIGAO。


                TONGYONGDIANQIZHAOMINGBUMENDEYIGELIUXIGEMAGUANLIXIAOZUCHENGGONGDIGAISHANLETONGQIZUIDAKEHUWOERMADEZHIFUGUANXI,SHIDEPIAOJUCUOWUHESHUANGFANGZHENGZHIJIANSHAOLE98%,JIJIAKUAILEZHIFUSUDU,YOURONGQIALESHUANGFANGHULIHUHUIDEHEZUOGUANXI。


                ⑤东莞棋牌


                东莞棋牌ZAICHUANTONGGUANLIFANGSHIXIA,RENMENJINGCHANGGANDAOBUZHISUOCUO,BUZHIDAOZIJIDEMUBIAO,GONGZUOCHUYUYIZHONGBEIDONGZHUANGTAI。TONGGUOSHISHILIUXIGEMAGUANLIZIXUN,MEIGERENZHIDAOZIJIYINGGAIZUOCHENGSHENMEYANG,YINGGAIZENMEZUO,ZHENGGEQIYEYANGYIZHEREQINGHEXIAOLV。YUANGONGSHIFENZHONGSHIZHILIANGYIJIGUKEDEYAOQIU,BINGLIQIUZUODAOZUIHAO,TONGGUOCANJIAPEIXUN,ZHANGWOBIAOZHUNHUA、GUIFANHUADEWENTIJIEJUEFANGFA,GONGZUOXIAOLVHUODEMINGXIANTIGAO。ZAIQIANGDADEGUANLIZHICHIXIA,YUANGONGNENGGOUZHUANXINZHILIYUGONGZUO,JIANSHAOBINGXIAOCHUGONGZUOZHONGXIAOFANGJIUHUOSHIDEHUODONG。


                RANERYAOXIANGDADAOLIUXIGEMABIAOZHUNXUYAOFUCHUHENDUO,BINGQIEKENENGXUYAOYIDINGDESHIJIANCAINENGSHIXIAN。DEZHOUYIQI、YATELANDAKEXUEGONGSI、TONGYONGDIANQIHELIANHEXINHAOGONGSISHISHISHILIUXIGEMAGUANLIDEJIGEDIANXINGLIZI。


                三、企业如何实施Six Sigma管理


                1、辨别核心流程


                ①辨别核心流程。


                HEXINLIUCHENGSHIDUICHUANGZAOGUKEJIAZHIZUIWEIZHONGYAODEBUMENHUOZHEZUOYEHUANJIE,RUXIYINGUKE、DINGHUOGUANLI、ZHUANGHUO、GUKEFUWUYUZHICHI、KAIFAXINCHANPINHUOZHEXINFUWU、KAIPIAOSHOUKUANLIUCHENGDENG,TAMENZHIJIEGUANXIGUKEDEMANYICHENGDU。YUCIXIANGDUIYING,ZHURURONGZI、YUSUAN、RENLIZIYUANGUANLI、XINXIXITONGDENGLIUCHENGSHUYUFUZHULIUCHENG,DUIHEXINLIUCHENGQIZHICHIZUOYONG,TAMENYUTIGAOGUKEMANYIDUSHIYIZHONGJIANJIEDEGUANXI。BUTONGDEQIYE,HEXINLIUCHENGGEBUXIANGTONG,HUIDAXIALIEWENTI,YOUZHUYUQUEDINGHEXINLIUCHENG:


                ·QIYETONGGUONAXIEZHUYAOHUODONGXIANGGUKETIGONGCHANPINHEFUWU?


                ·ZENYANGQUEQIEDIDUIZHEIXIELIUCHENGJINXINGJIEDINGHUOMINGMING?


                东莞棋牌·YONGLAIPINGJIAZHEIXIELIUCHENGJIXIAOHUOXINGNENGDEZHUYAOSHUCHUJIEGUOSHISHENME?


                ②界定业务流程的关键输出物和顾客对象。


                ZAIZHEIYIGUOCHENGZHONG,YINGJINKENENGBIMIANJIANGTAIDUODEXIANGMUHEGONGZUOCHENGGUODUIDAO“SHUCHUWU”LANMUXIA,YIMIANYANGAIZHUYAONEIRONG,ZHUABUZHUGONGZUOZHONGDIAN。DUIYUGUANJIANGUKE,BINGBUYIDINGSHIQIYEWAIBUGUKE,DUIYUMOUYILIUCHENGLAISHUO,QIGUANJIANGUKEKENENGSHIXIAYIGELIUCHENG,RUCHANPINKAIFALIUCHENGDEGUANJIANGUKESHISHENGCHANLIUCHENG。


                ③绘制核心流程图。


                ZAIBIANMINGHEXINLIUCHENGDEZHUYAOHUODONGDEJICHUSHANG,JIANGHEXINLIUCHENGDEZHUYAOHUODONGHUIZHICHENGLIUCHENGTU,SHIZHENGGELIUCHENGYIMULERAN。


                2、定义顾客需求


                ①收集顾客数据,制定顾客反馈战略。


                QUEFADUIGUKEXUQIUDEQINGXILEJIE,SHIWUFACHENGGONGSHISHISix SigmaGUANLIDE。JISHISHINEIBUDEFUZHUBUMEN,RURENLIZIYUANBU,YEBIXUQINGCHULEJIEQINEIBUGUKE——QIYEYUANGONGDEXUQIUZHUANGKUANG。JIANLIGUKEFANKUIXITONGDEGUANJIANZAIYU:


                东莞棋牌·JIANGGUKEFANKUIXITONGSHIWEIYIGECHIXUJINXINGDEHUODONG,KANZUOSHIZHANGQIYINGYOUXIANCHULIDESHIQINGHUOZHONGXINGONGZUO。


                ·TINGQUBUTONGGUKEDEBUTONGFANYING,BUNENGYIPIANGAIQUAN,YOUYUJIGEYINXIANGTEBIESHENKEDETESHUANLIERXINGCHENGPIANMIANDEKANFA。


                东莞棋牌·CHUSHICHANGDIAOCHA、FANGTAN、ZHENGSHIHUADETOUSUXITONGDENGCHANGGUIDEGUKEFANKUIFANGFAZHIWAI,JIJICAIYONGXINDEGUKEFANKUIFANGFA,RUGUKEPINGFENKA、SHUJUKUFENXI、GUKESHENJIDENG。


                东莞棋牌·ZHANGWOGUKEXUQIUDEFAZHANBIANHUAQUSHI。


                东莞棋牌·DUIYUYIJINGSHOUJIDAODEGUKEXUQIUXINXI,YAOJINXINGSHENRUDEZONGJIEHEFENXI,BINGCHUANDAJIXIANGYINGDEGAOCENGGUANLIZHE。


                ②制定绩效指标及需求说明。


                GUKEDEXUQIUBAOKUOCHANPINXUQIU、FUWUXUQIUHUOSHILIANGZHEDEZONGHE。DUIBUTONGDEXUQIU,YINGFENBIEZHIDINGJIXIAOZHIBIAO,RUZAIBAOZHUANGSHIPINDINGHUOLIUCHENGZHONG,FUWUXUQIUZHUYAOBAOKUOJIEMIANYOUHAODEDINGHUOCHENGXU、ZHUANGYUNWANCHENGHOUDEYUTONGZHIFUWU、GUKESHOUHUOHOUMANYICHENGDUJIANCEDENG,CHANPINXUQIUZHUYAOBAOKUOANZHAOSHIJIANYAOQIUFAHUO、CAIYONGGUIDINGDEYUNSHUGONGJUYUNSHU、QUEBAOCHANPINWANZHENGDENG。YIFENXUQIUSHUOMING,SHIDUIMOUYILIUCHENGZHONGCHANPINHEFUWUJIXIAOBIAOZHUNJIANJIEERQUANMIANDEMIAOSHU。


                ③分析顾客各种不同的需求并对其进行排序。


                QUERENNAXIESHIGUKEDEJIBENXUQIU,ZHEIXIEXUQIUBIXUYUYIMANZU,FOUZEGUKEJUEDUIBUHUICHANSHENGMANYIGAN;NAXIESHIGUKEDEKEBIANXUQIU,ZAIZHEILEIXUQIUSHANGZUODEYUEHAO,GUKEDEPINGJIADENGJIJIUYUEGAO;NAXIESHIGUKEDEQIANZAIXUQIU,RUGUOCHANPINHUOFUWUDEMOUXIETEZHENGCHAOCHULEGUKEDEQIWANGZHI,ZEGUKEHUICHUYUXICHUWANGWAIDEZHUANGTAI。


                3、评估与绩效


                PINGGUBUZHOURUXIA:


                ①XUANZEPINGGUZHIBIAO。


                BIAOZHUNYOULIANGTIAO:


                ·ZHEIXIEPINGGUZHIBIAOJUYOUKEDEXING,SHUJUKEYIQUDE。


                东莞棋牌·ZHEIXIEPINGGUZHIBIAOSHIYOUJIAZHIDE,WEIGUKESUOGUANXIN。


                ②DUIPINGGUZHIBIAOJINXINGKECAOZUOXINGDEJIEDING,YIBIMIANCHANSHENGWUJIE。


                东莞棋牌③QUEDINGPINGGUZHIBIAODEZILIAOLAIYUAN。


                东莞棋牌④ZHUNBEISHOUJIZILIAO。DUIYUXUYAOTONGGUOCHOUYANGDIAOCHALAIJINXINGJIXIAOPINGGUDE,XUYAOZHIDINGYANGBENCHOUQUFANGAN。


                ⑤SHISHIJIXIAOPINGGU,BINGJIANCEPINGGUJIEGUODEZHUNQUEXING,QUERENQISHIFOUYOUJIAZHI。


                东莞棋牌⑥TONGGUODUIPINGGUJIEGUOSUOFANYINGCHULAIDEWUCHA,RUCIPINLV、CIPINCHENGBENDENGJINXINGSHULIANGHEYUANYINFANGMIANDEFENXI,SHIBIEKENENGDEGAIJINJIHUI。


                4、实施流程改进


                SHOUXIANDUIXUYAOGAIJINDELIUCHENGJINXINGQUFEN,ZHAODAOGAOQIANLIDEGAIJINJIHUI,YOUXIANDUIQISHISHIGAIJIN。QUEDINGYOUXIANCIXU,QIYERUGUODUOFANGMIANCHUSHOU,JIUHUIFENSANJINGLI,YINGXIANGSix SigmaGUANLIZIXUNDESHISHIXIAOGUO。YEWULIUCHENGGAIJINZUNXUNWUBUXUNHUANGAIJINFAJIDMAICMOSHI:


                ①定义(Define)


                东莞棋牌DINGYIJIEDUANZHUYAOSHIMINGQUEWENTI、MUBIAOHELIUCHENG,XUYAOHUIDAYIXIAWENTI:YINGGAIZHONGDIANGUANZHUNAXIEWENTIHUOJIHUI?YINGGAIDADAOSHENMEJIEGUO?HESHIDADAOZHEIYIJIEGUO?ZHENGZAIDIAOCHADESHISHENMELIUCHENG?TAZHUYAOFUWUHEYINGXIANGNAXIEGUKE?


                ②评估(Measure)


                PINGGUJIEDUANZHUYAOSHIFENXIWENTIDEJIAODIANSHISHENME,JIEZHUGUANJIANSHUJUSUOXIAOWENTIDEFANWEI,ZHAODAODAOZHIWENTICHANSHENGDEGUANJIANYUANYIN,MINGQUEWENTIDEHEXINSUOZAI。


                ③分析(Analyze)


                TONGGUOCAIYONGLUOJIFENXIFA、GUANCHAFA、FANGTANFADENGFANGFA,DUIYIPINGGUCHULAIDEDAOZHIWENTICHANSHENGDEYUANYINJINXINGJINYIBUFENXI,QUERENTAMENZHIJIANSHIFOUCUNZAIYINGUOGUANXI。


                ④改进(Improve)


                NIDINGJIGEKEGONGXUANZEDEGAIJINFANGAN,TONGGUOTAOLUNBINGDUOFANGMIANZHENGQIUYIJIAN,CONGZHONGTIAOXUANCHUZUILIXIANGDEGAIJINFANGANFUZHUSHISHI。SHISHISix SigmaGAIJIN,KEYISHIDUIYUANYOULIUCHENGJINXINGJUBUDEGAIJIN;ZAIYUANYOULIUCHENGWENTIJIAODUOHUODUOXINGJIAODADEQINGKUANGXIA,YEKEYIZHONGXINJINXINGLIUCHENGZAISHEJI,TUICHUXINDEYEWULIUCHENG。


                ⑤控制(Control)


                东莞棋牌GENJUGAIJINFANGANZHONGYUXIANQUEDINGDEKONGZHIBIAOZHUN,ZAIGAIJINGUOCHENGZHONG,JISHIJIEJUECHUXIANDEGEZHONGWENTI,SHIGAIJINGUOCHENGBUZHIYUPIANLIYUXIANQUEDINGDEGUIDAO,FASHENGJIAODADESHIWU。


                5、管理系统


                ①提供连续的评估以支持改进。


                ZAIQIYENEIGUANGFANXUANCHUANTUIGUANGGAIGAIJINFANGAN,YIQUDEQIYEGUANLICENGHEYUANGONGDEGUANGFANRENTONG,JIANSHAOJINYIBUGAIJINDEZULI;JIANGGAIJINFANGANLUOSHIDAOTONGSUYIDONGDEWENBENZILIAOSHANG,YIBIANYUZHIXING;SHIXINGLIANXUDEPINGGU,RANGQIYEGUANLICENGHEYUANGONGCONGPINGGUJIEGUOZHONGHUODEGUWUHEXINXIN;RENHEGAIJINFANGANDOUKENENGCUNZAIZHEXUYAOJINYIBUGAIJINZHICHU,DUIKENENGCHUXIANDEWENTI,YINGTIQIANZHIDINGYINGDUIDECELVE,BINGZUOHAOJINYIBUGAIJINDEZHUNBEI。


                ②定义流程负责人及其相应的管理责任。


                CAIYONGLESix SigmaZIXUNFANGFA,JIUYIWEIZHEDAPOLEYUANYOUDEBUMENZHINENGDEJIAOCHAZHANGAI。WEIQUEBAOGEGEYEWULIUCHENGDEGAOXIAO、CHANGTONG,YOUBIYAOZHIDINGLIUCHENGFUZEREN,BINGMINGQUEQIGUANLIZEREN,BAOKUO:WEICHILIUCHENGWENJIANJILU、PINGGUHEJIANKONGLIUCHENGJIXIAO、QUERENLIUCHENGKENENGCUNZAIDEWENTIHEJIYU、QIDONGHEZHICHIXINDELIUCHENGGAIJINFANGANDENG。


                ③实施闭环管理,不断向Six Sigma绩效水平推进。


                Six SigmaGAIJINSHIYIGEFANFUTIGAODEGUOCHENG,WUBUXUNHUANGAIJINFAZAISHIJIANGUOCHENGZHONGYEXUYAOFANFUSHIYONG,XINGCHENGYIGELIANGXINGFAZHANDEBIHUANXITONG,BUDUANTIGAOPINZHIGUANLISHUIPING,JIANSHAOQUEXIANLV。CIWAI,CONGBUFENHEXINHUANJIEKAISHISHISHIDESix SigmaGUANLI,YEYOUYIGEYOUDIANDAOMIANZHUBUTUIKAIGAIJINCHENGGUO、KUODAGAIJINFANWEIDEGUOCHENG。


                四、Six Sigma管理的特点


                1、BIYIWANGGENGGUANGFANDEYEJIGAIJINSHIJIAO,QIANGDIAOCONGGUKEDEGUANJIANYAOQIUYIJIQIYEJINGYINGZHANLVEJIAODIANCHUFA,XUNQIUYEJITUPODEJIHUI,WEIGUKEHEQIYECHUANGZAOGENGDADEJIAZHI;


                2、QIANGDIAODUIYEJIHEGUOCHENGDEDULIANG,TONGGUODULIANG,TICHUTIAOZHANXINGDEMUBIAOHESHUIPINGDUIBIDEPINGTAI;


                3、TIGONGLEYEJIGAIJINFANGFA。ZHENDUIBUTONGDEMUDEYUYINGYONGLINGYU,ZHEIZHONGZHUANYEHUADEGAIJINGUOCHENGBAOKUO:Six SigmaCHANPIN/FUWUGUOCHENGGAIJINDMAICLIUCHENG,Six SigmaSHEJIDFSSLIUCHENGDENG;


                东莞棋牌4、ZAISHISHISHANGYOU“YONGSHIChampion”、“DAHEIDAIMBB”、“HEIDAIBB”“LVDAIGB”DENGJINGGUOPEIXUNZHIZEMINGQUEDERENYUANZUOWEIZUZHIBAOZHANG;


                5、TONGGUOQUEDINGHESHISHISix SigmaXIANGMU,WANCHENGGUOCHENGGAIJINXIANGMU。MEIYIGEXIANGMUDEWANCHENGSHIJIANZAI3-6GEYUE;


                6、MINGQUEGUIDINGCHENGGONGDEBIAOZHUNJIDULIANGFANGFA,YIJIDUIXIANGMUWANCHENGRENYUANDEJIANGLI;


                东莞棋牌7、ZUZHIWENHUADEBIANGESHIQIZHONGYAODEZUCHENGBUFEN。


                五、6 Sigma设计的步骤


                6 SigmaYIJINGBEIGONGRENWEISHISHIXIANGAOZHILIANGHEYINGYUNYOUYUEDEGAOXIAOGONGJU。“6 SigmaSHEJI(Design For Six Sigma)”JIBENSHANGSHIYIZHONGXINXIQUDONGDE6 SigmaXITONGFANGFA,TONGCHANGYINGYONGYUCHANPINDEZAOQIKAIFAGUOCHENG,TONGGUOQIANGDIAOSUODUANSHEJI,YANFAZHOUQIHEJIANGDIXINCHANPINKAIFACHENGBEN,SHIXIANGAOXIAONENGDECHANPINKAIFAGUOCHENG,ZHUNQUEDEFANYINGKEHUDEYAOQIU。


                DFSS(Design For Six Sigma)XITONGFANGFADEHEXINSHI,ZAICHANPINDEZAOQIKAIFAJIEDUANYINGYONGWANSHANDETONGJIGONGJU,CONGERYIDALIANGSHUJUZHENGMINGYUCESHEJIDEKESHIXIANXINGHEYOUYUEXING。ZAICHANPINDEZAOQIKAIFAJIEDUANJIUYUCECHANPINHUOFUWUZAIKEHUCHUDEJIXIAOBIAOXIANSHISHIXIANGENGGAOKEHUMANYIDU、GENGGAOLIRUNHEGENGDASHICHANGZHANYOULVDEGUANJIAN。


                DFSSTONGGUOJIYUXIANGMUDE QUEREN(Identify) → SHEJI(Design) → YOUHUA(Optimize) → YANZHENG(Validate)SIGEJIEDUANLAISHISHI。


                6 Sigma设计的步骤:


                1、QUELIYIGEYOUJIAZHIDE6 SigmaSHEJIXIANGMU

                东莞棋牌ZHEIYIJIEDUANDEMUBIAOZAIYUWEIJIANGLAIDEHUODONGTIGONGYIGEJIANDING、QINGXIDEFANGXIANG。

                2、LINGTINGGUKEDESHENGYIN

                XIANGMUQUELIYIHOU,ZUIGUANJIANDEGONGZUOXIANLINGTINGGUKEDESHENGYIN。

                3、KAIFAGAINIAN

                东莞棋牌CIJIEDUANDEYAOQIUSHICONGJIGAODUCHUANGXINERYOUYOUXIANGDANGJICHUCHUFAJIANLIGESHIGEYANGDEBEIXUANFANGAN。

                4、SHEJIZUIYOUHUA

                SHEJIZUIYOUHUASHIQIANMIANSHOUJIZILIAOGUODUDAOSHIYONGYIYOUXINXIZUOJUEDING,CAIQUXINGDONGTUICHENCHUXIN。

                5、YANZHENGZUIYOUHUADESHEJI

                东莞棋牌6 SigmaSHEJIDETESESHIQIANGDIAOBAZHILIANGRONGRUSHEJI,ERBUSHIYONGFANFUSHIYANDEFANGFABUDUANTIQURANHOUHUODE6 SigmaDEZHILIANG,SUOYI,SHEJIBIXUZAIYANZHENGZHIQIANWANCHENG,ERBUSHIYONGYANZHENGZUOWEIXIUZHENGSHEJIDELINGYIZHONGFANGFA。

                6、JILUJINGYAN

                东莞棋牌ZHEISHI6 SigmaSHEJIDEZUIHOUYIBU,SUOZUOGONGZUOJIUSHIBA6 SigmaSHEJIZHONGYINGYONGDEMEIGEGONGJUHEFANGFA,MEIGEHANSHUHEGUIZEJILUXIALAI。

                东莞棋牌defect reduction(JIANSHAOQUEXIAN)

                yield improvement(TIGAOCHANLIANG)

                东莞棋牌improved customer satisfaction(TIGAOKEHUMANYIDU)

                higher net income(JIAOGAODEJINGLIRUN)


                六、6 Sigma与精益生产的对比


                1、文化方面


                LIANGZHONGSHENGCHANMOSHIDOUYUNHANZHEZHUIQIUWANMEIDEWENHUA:


                6 Sigma:6 SigmaBIAOZHUNSHIYIZHONGJINHUWANMEIDEZHILIANGMUBIAO。6 SigmaQIYUANYUMEIGUODEWENHUAFENWEI。OUMEIRENDESIXIANGZHUZHONGYULUOJIFENXI,ZHILIANGGUANLISHOUTAILEGUANLISIXIANGDEYINGXIANG,QIANGDIAOZHUANYEHUA,ZHILIANGGUANLIYOUZHILIANGGUANLIJISHURENYUANLAIWANCHENG,YEJIUSHIZHUANYEJISHURENYUANZHIDINGJISHUBIAOZHUN、CAOZUOBIAOZHUN,CAOZUORENYUANANBIAOZHUNZUNMINGGANHUO。


                JINGYISHENGCHAN:YI“JINSHANJINMEI”WEIMUBIAO,QIYUANYURIBENDEWENHUAHUANJING,QIANGDIAOJITI,XUNQIUHEQUN,ZHUZHONGXUNQIUJITI、SHEHUIDERENTONG。RIBENZHUANYEHUABUQIANG,LIANJISHURENYUANYEZAIYIGEQIYEZHONGLUNHUANZAISHEJI、ZHIZUO、ZHILIANGGUANLIDENGGEZHONGBUMENGONGZUO,TAMENQIANGDIAOYIRENWEIBEN,CHONGFENDIAODONGRENDEJIJIXING。


                2、战略出发点都与质量有密切关系。


                6 SigmaGUANLIZIXUN:BENSHENJIUSHIYIZHONGYOUZHILIANGGUANLIERFAZHANQILAIDEGUANLIMOSHI,TAYIGUKEMANYIWEIGUANZHUDEJIAODIAN,CHONGFENYUNYONGLEZHILIANGGUANLIDEGEZHONGGONGJU,XISHOUHEYUNYONGLEZHILIANGGUANLILINIAN。


                东莞棋牌JINGYISHENGCHANGUANLI:SHIJIYUCHENGBEN、ZHILIANGHESUODUANTIQIANQIDESHENGCHANFANGSHI。JINGYISIXIANGDEDIYIXIANGYUANZE——QUEDINGJIAZHI,JIUSHIZHILIANGGUANLIDEFANCHOU,QIHEXINNEIRONGZHIYI——JITXUYAOGAOZHILIANGGUANLISHUIPINGZUOBAOZHENG。


                3、运作管理模式。


                TAMENDESHISHIDOUYUPDCADEMOSHIDATONGXIAOYI,DOUSHIJIYULIUCHENGDEGUANLI。


                6 Sigma:JIYUXIANGMUGUANLIDEMOSHI,TATONGGUODMAICCHENGXUDESHISHI,YOUJIHUAYOUBUZHOUDIWANCHENGXIANGMUDEMUBIAO,TACAIYONGDESHIZISHANGERXIADEGUANLIFANGSHI,YOUCHANGDAOZHE、HEIDAI,DAOLVDAI、YUANGONG,YIJIJIYOUJIJIEHE。


                东莞棋牌JINGYISHENGCHAN:CAIYONGXITONGDEGUANDIAN,JIYUJIAZHIZENGJIALIUCHENGLAIKAOLVZHENGGESHENGCHANLIANDEGUANLI,LIZUYUZHENGGESHENGCHANXITONGDEZIYUANYOUXIAOPEIZHI。JINGYISHENGCHANQIANGDIAOXIANCHANGDEZHONGYAOXING,SHIYIZHONGJIYUXIANCHANGGAISHANGUANLIDEMOSHI。


                4、过程改进方式。


                DOUCAIYONGLIANXUGAIJINDEFANGSHI,LIANGZHONGMOSHIDOUQIANGDIAOGUOCHENGGAIJINBUSHIYICINENGGOUWANCHENGDE,ZUZHIBIXUBUDUANDUIYEWULIUCHENGZHENDUAN、GAIJIN。DANLIANGZHONGMOSHIZHONGGAIJINDEFANGSHIBUTONG。JINGYISHENGCHANCAIYONGJIANJINDECHIXUGAISHANCELVE(Kaizen),YANZHEJIDINGJISHUDELUJINGTONGGUOBUDUANGAIJIN,TIGONGGENGYOUZHIDECHANPINHUOFUWU,TABUXUYAODADETOURU。6 SigmaGUANLIQIANGDIAOTUPOXINGBIANGE,YAOQIUMEIGEXIANGMUDOUYOUTUPOXINGCHENGJIU,NENGJIZUZHIDAILAIJUDADECAIWUXIAOYI,QITOURUYEJIAODA。


                5、员工培训。


                LIANGZHONGMOSHIQIANGDIAORENYUANDUIGUOCHENGGAIJINDEZHONGYAOXING,SUOYIDOUZHUZHONGRENYUANDEPEIXUNYUGUANLI,DANCEZHONGDIANBUTONG。JINGYISHENGCHANFEICHANGZHONGSHIPUTONGYUANGONGDEPEIXUN,PEIXUNZHUYAOSHITONGGUO“GANZHONGXUE”JINXINGDE,ZHEIYANGYOUZHUYUYUANGONGXIANCHANGJINENGDEPEIYANG,JINGYISHENGCHANTONGGUOLUNGANGPEIYANGSHIDEYUANGONGQUDEDUOZHONGJINENG。ER6 SigmaGUANLIZHUZHONGGUANLIRENYUANXITONGHUADEPEIXUN,QIANGDIAOHEIDAI、LVDAIDEZUOYONG,YAOQIUTAMENYOUJIAODUODETONGJIXUEZHISHIHEWENTICHULIJINENG。


                6、分析问题的方法不同。


                东莞棋牌JINGYISHENGCHANQIANGDIAOXIANCHANGZHUANJIADEZUOYONG,XIANCHANGCHUXIANWENTI,YUANGONGYOUQUANTINGZHISHENGCHAN,CHULIWENTI,DUIYUANGONGDECAOZUOJINENGHEXIANCHANGCHULIWENTIDEJINENGYOUJIAOGAODEYAOQIU。6 SigmaZHUZHONGDINGLIANGFENXI,TONGGUODUIZHIBIAOLIANGHUAHEFENXI,ZUOCHUJUECE,BIMIANPINGJINGYANJIEJUEWENTI。


                7、关注对象各有侧重,但实现的目的相同。


                JINGYISHENGCHANFANGSHIGUANZHUDEZHONGXINSHIXIAOCHULANGFEI,TONGGUOXIAOCHULANGFEIZUIDADIFAHUIZIYUANDEXIAOLV。6 SigmaGUANZHUDESHIBIANYITASHIBODONGWEIDIREN,LIQIUJIANSHAOHEXIAOMIEBODONG。XIAOCHULANGFEIHEJIANSHAOBIANYIDOUSHIYIJIAZHIWEIMUDE,BIANYISHICHANSHENGLANGFEIDEYIZHONGTUJING,JIANSHAOBIANYIKEYIJIANSHAOLANGFEI。TONGGUODUIBIKEYIKANCHUJINGYISHENGCHANHE6 SigmaGUANLIZAIWENHUAZHUIQIU、ZHANLVEJICHU、MUDE、GUOCHENGGAIJINFANGSHI、DUIRENYUANDERENSHIDOUSHIYIZHIDE;ERZHEDEQUBIEZHUYAOSHICAOZUOCENGSHANGDEQUBIE,RUFENXIWENTIDEFANGFA、YUANGONGPEIXUNDECEZHONGDIAN、YUNZUOMOSHIDENG,DANKEYIKANCHU,ZHEIXIEBUTONGBINGFEISHIDUILIDE,ERSHIYOUHUBUDE。

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